Privacy Policy & HIPAA Compliance Notice

Effective Date: April 1, 2025

EVE & OAK HOLDINGS LLC and its associated entities, including ELMNTL and ROC DOC (collectively “ELMNTL,” “we,” “our,” or “us”), are committed to safeguarding your personal and health information. This Privacy Policy and HIPAA Compliance Notice (“Notice”) describes how we collect, use, and protect your information when you use our Services.

  1. Scope of This Notice: This Notice applies to all information collected via our websites (www.elmntl.us, www.liveelmntl.com, and www.liveelmntl.ai), our in-person clinical services in Ohio, and any telehealth consultations or optimization programs we offer.

  2. Information We Collect: We may collect the following categories of information:

    • Personal Information: Name, address, phone number, email, date of birth, payment information, etc.

    • Health Information (PHI): Medical history, lab results, prescriptions, treatment plans, and other health-related data.

    • Usage Data: IP address, device information, pages visited, and browser activity.

We collect this information when:

    • You fill out forms on our websites or in clinic

    • You engage in a telehealth consultation

    • You subscribe to our products or services

    • You contact our customer support team

  1. Use of Your Information: We use your information to:

    • Provide and improve our Services

    • Facilitate telehealth consultations and diagnostics

    • Deliver prescriptions, supplements, and wellness products

    • Process payments and manage subscriptions

    • Communicate appointment and service updates

    • Comply with legal obligations

  1. Sharing of Information: We only share your data as necessary to deliver Services or comply with the law:

    • With licensed medical professionals employed by EVE & OAK HOLDINGS

    • With partner pharmacies (CR8, MedQuest, Alpha Bio Medical, Legre)

    • With lab testing partners (Quest Diagnostics, LabCorp)

    • With supplement partners (Thorne, SkinCeuticals, Nutrafol)

    • With vendors (e.g., Konversly CRM) under HIPAA-compliant agreements

    • When required by state or federal law

We do not sell or rent your personal information.

  1. HIPAA Compliance: As a provider of healthcare services, ELMNTL complies with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

    • Safeguarding your Protected Health Information (PHI)

    • Providing you access to your medical records upon request

    • Releasing PHI only with your written consent or when legally required

    • Training staff in HIPAA policies and enforcing safeguards

You have the right to:

    • Request a copy of your health records

    • Request corrections to your health information

    • Request restrictions on how we use your PHI

    • File a complaint if you believe your rights have been violated

To exercise these rights, please contact us at: findyourelement@elmntl.us or call (614)-914-5113.

  1. Data Security: We employ administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we maintain high standards to protect your information against unauthorized access, loss, or misuse.

  2. Data Breach Protocol: In the event of a data breach involving your Protected Health Information (PHI) or personal information:

    • We will promptly investigate the breach and mitigate any potential harm.

    • We will notify affected individuals within the time frame required by law.

    • Notifications will include a description of the breach, the types of information involved, and steps individuals can take to protect themselves.

    • We will report breaches to applicable federal and state regulatory authorities as required.

  1. Retention of Information: We retain your data only as long as necessary for treatment, legal, and operational purposes.

  2. Third-Party Cookies and Tracking Technologies: Our websites use third-party cookies and tracking tools (such as Google Analytics, Meta Pixel, and others) to understand user behavior, improve site functionality, and deliver more personalized experiences.

Cookies may collect:

    • Browser and device data

    • Pages visited and time spent

    • Actions taken (such as clicks or form submissions)

You can adjust your browser settings to manage or block cookies. However, disabling cookies may affect certain site functionalities.

We do not track your browsing activity across other websites, and we do not respond to “Do Not Track” signals.

  1. Children’s Privacy: Our Services are intended for adults 18+. We do not knowingly collect personal data from minors.

  2. Marketing Communications: With your permission, we may send promotional content about new services, wellness updates, and exclusive offers. You may opt out at any time.

  3. Changes to This Notice: We may update this policy as needed. Any changes will be posted on our websites and become effective upon posting.

  4. Contact Information: If you have questions or concerns about this Notice or your privacy rights, please contact:

 

ELMNTL Support:

15 Price Avenue Columbus, OH 43201

Email: findyourelement@elmntl.us

Phone: (614)-914-5113

Support Hours: Mon–Fri, 8 AM–5 PM ET

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy & HIPAA Compliance Notice.